Privacy Policy

Last updated: July 27, 2026

This Privacy Policy describes how Solyra® Hummingbird Chimes ("Company," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://solyrahummingbird.com (the "Site").

1. What Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This may include:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details necessary to process your payments, such as credit card numbers, debit card numbers, or other payment account details. Please note that we do not directly store full payment card details; these are securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, order history, and customer service inquiries.
• Account Information: If you create an account with us, your username, password, and other account-related preferences.
• Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data.
• Location Information: General geographical location derived from your IP address.

2. How Data is Collected

We collect personal data through various methods:

• Directly from You: When you make a purchase, create an account, subscribe to our newsletter, fill out forms, or contact customer support.
• Automated Technologies: Through cookies, web beacons, pixels, and similar tracking technologies as you navigate our Site.
• Third-Party Sources: From analytics providers, advertising networks, and payment processors, consistent with their privacy policies.

3. Purpose of Data Collection

We use the collected data for the following purposes:

• Order Fulfillment: To process your orders, manage payments, and deliver the Solar Hummingbird WindChimes to you.
• Customer Service: To provide support, respond to your inquiries, and resolve issues.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about our products, where you have consented to receive such communications.
• Site Improvement: To analyze website usage, improve our Site's functionality, and enhance user experience.
• Analytics: To understand how users interact with our Site and services, using tools like Google Analytics.
• Advertising and Ad Targeting: To deliver targeted advertisements to you on our Site and third-party platforms based on your interests and browsing behavior.
• Security and Fraud Prevention: To protect our Site, detect and prevent fraudulent transactions, and ensure the security of our systems.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services That Receive Data

We share your personal information with third-party service providers to help us operate our business and provide our services. These third parties include:

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your transactions. They receive payment information and billing details.
• Shipping Carriers: Such as USPS, UPS, FedEx, or other postal services, to deliver your orders. They receive your name, shipping address, and contact information.
• Analytics Providers: Such as Google Analytics, to help us understand how customers use the Site. They collect device and usage information.
• Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, Google Ads, to deliver targeted advertising. They receive information about your browsing behavior and interests.
• Customer Support Platforms: To manage customer inquiries and communications.
• Email Marketing Services: To send newsletters and promotional emails.

These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

5. Cookie Policy

Our Site uses cookies and similar tracking technologies (like web beacons and pixels) to enhance your browsing experience, analyze site traffic, and for advertising purposes. Cookies are small data files stored on your device.

Types of Cookies Used:

• Strictly Necessary Cookies: Essential for the Site to function correctly, enabling basic features like page navigation and access to secure areas.
• Performance/Analytics Cookies: Collect information about how visitors use our Site (e.g., which pages are visited most often) to improve its performance.
• Functionality Cookies: Remember your preferences and choices (e.g., language or region) to provide a more personalized experience.
• Advertising/Targeting Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of advertising campaigns. These may be set by us or by third-party advertising partners.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

6. Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and its purpose:

• Order Data: Retained for a minimum of 7 years for tax and accounting purposes.
• Account Data: Retained as long as your account is active and for a reasonable period thereafter to facilitate re-engagement or for legal obligations.
• Marketing Data: Retained until you unsubscribe or withdraw your consent.
• Analytics Data: Retained according to the policies of the respective analytics providers (e.g., Google Analytics).

When your personal data is no longer required, we will securely delete or anonymize it.

7. User Rights

Depending on your location (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction/Rectification: Request that we correct any inaccurate or incomplete personal data.
• Right to Deletion/Erasure: Request the deletion of your personal data, subject to certain legal exceptions.
• Right to Opt-Out: Opt-out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
• Right to Object to Processing: Object to the processing of your personal data in certain circumstances.
• Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Non-Discrimination (CCPA): We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy (COPPA Compliance)

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at support@solyrahummingbird.com.

9. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@solyrahummingbird.com

Address: [Your Company Address - Optional, but recommended for full compliance]

10. How Policy Updates Are Communicated

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.