Shipping Policy
Effective date: July 27, 2026
Thank you for shopping with Solyra® Hummingbird Chimes! We are committed to delivering your Solar Hummingbird WindChimes to you in a timely and efficient manner. Please review our shipping policy below.
1. Shipping Rates
We offer a flat rate shipping fee of $8.95 per order for all domestic shipments.
2. Processing Time
All orders are processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping
For orders within the United States, we typically use USPS or UPS. Once shipped, you can expect your order to arrive within 5-10 business days.
4. International Shipping
We offer international shipping to select countries. International orders typically arrive within 10-25 business days after shipment, depending on the destination and customs processing times. Please be aware of the following:
- Customs and Duties: International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
- Delays: International shipments may experience delays due to customs procedures, local postal services, or unforeseen circumstances.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier's website.
6. Shipping Delays
While we strive to ensure timely delivery, Solyra® Hummingbird Chimes is not responsible for shipping delays caused by the carrier (USPS, UPS, etc.), adverse weather conditions, natural disasters, customs processing, or other unforeseen circumstances beyond our control. We will, however, do our best to assist you in resolving any issues that may arise.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these shipments are exclusively handled by USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@solyrahummingbird.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged packages. Please provide your order number and, for damaged items, include clear photos of the damage to the product and packaging. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.
9. Restricted Countries
We do not ship to countries that are subject to U.S. sanctions or trade restrictions, or any other countries where shipping our products is prohibited by law.
Contact Us
If you have any questions about your order's shipping, please contact us at support@solyrahummingbird.com.